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This is another example of how important communication is. I'm inclined to say "John" holds the most responsibility as he was responsible for organizing the event. Everyone could have communicated better. The audience could have appreciated something different. Jane could have gone above and beyond to research what would please the audience, but overall John should have researched and communicated to make sure Jane would deliver what matched the audience expectations.

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In the "aftermath" what's important is that each element honestly accepts their role in the situation rather than "pointing a finger" at someone else for unmet expectations.

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